General Enquires / Orders : 9497499211 / 9497499311 Customer Support : 0491-2538369

CANCELLATION by Palakkad Grocery

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you (by email/ phone) and inform in case your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. In case your number is part of DNC (Do Not Call) list generated by TRAI (Telecom Regulatory Authority of India) then we will not able to contact you but would be sending email notification for same. Alternately customers can contact us at +91-0491-2538369,in our working time 11am to 7 pm, Monday to Saturday.

In case of pre-paid order due to non -confirmation of payment from your bank within 30 minutes, your order would be automatically cancelled. If payment is received at later stage then a new order will be placed by My Palakkad Grocery team on your behalf subject to product availability.

Cancellations by the Customer

In case of requests for order cancellations, My Palakkad Grocery reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. For cancellation of orders that have been dispatched please refer to our Returns section below. My Palakkad Grocery has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by My Palakkad Grocery and accept My Palakkad Grocery's decision regarding the cancellation. My Palakkad Grocery also reserves the right to cancel your order in case of:

Problems identified by our credit and fraud avoidance department.

Inaccuracies or errors in Product or pricing information.

Limitations on quantities available for purchase.

Beyond the Delivery Location by us.

Fraudulent /Declined/ Rejected Transactions

My Palakkad Grocery reserves the right to recover the cost of Products, collection charges and lawyers fees from persons using the Site fraudulently. Palakkad Grocery reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.

ONLINE GROCERY KERALA the very first Online Grocery and Home needs store in Palakkad. No more getting stuck in traffic jams, paying for parking, standing in long queues and carrying heavy bags, after all, weekends are for spending time with the family not being jostled about in the supermarket crowd. Shopping online is now easy as every product on your monthly shopping list, is now available online at We are here to serve our customers with the very Best Quality at affordable price. Right from, Rice and Dals, Spices, Sweets, Snacks, Beverages, Personal Care products, etc. to exclusively range of Pure Organic Vegetables and other Organic grocery range.


Its no longer difficult to stay outside your native place and at the same time enjoy its flavours. Mypalakkadgrocery provides you the privilege to enjoy the tasty snacks and other home needs from the god’s own country – Kerala from anywhere around India !!! Just place an order for your favourite food items from anywhere around India and get it delivered at your home.


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