General Enquires / Orders : 9497499211 / 9497499311 Customer Support : 0491-2538369

Return Policy

My Palakkad Grocery has put No-Hassle procedures in place to ensure that you can buy from us in confidence as well as return your purchase to us, hassle free. In case you are not happy with the purchased product or have found any issue in the quality of the item, please call our customer care at +91 0491-2538369 or 9497499211/9497499311 place a return request.

How to return:

Return of products only be accepted if they are returned in their original packaging within five days of purchase. Products returned must accompany with the invoice.

Though our delivery person would verify each and every Items as per the order at the time of delivery at home, still one should there be any discrepancy in your product customers must report the issue to our customer care team within 24hrs of delivery, either by email or call us at 0491-2538369

Goods sold at discount

A product on sale shall be available for a limited duration of time and such products will be available at a discounted price.

Any return/refund of any products sold through discount Sales shall be subject to the availability of the product as well as our sole discretion. To return an item, the customer must write to us at, a prompt response is assured to such mails. Alternatively, the customer may call at our customer care number 0491-2538369.Items and packaging must be with the tags, unused and undamaged by you. Goods will only be accepted if they are returned in their original packaging, including boxes and the invoice to our address.

Refund of Payment

If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order.

For refund of payments made using a Credit Card, Debit Card, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.

If you would like a refund to your bank account/credit card, the same will be processed by bank within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order).

Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice.

ONLINE GROCERY KERALA the very first Online Grocery and Home needs store in Palakkad. No more getting stuck in traffic jams, paying for parking, standing in long queues and carrying heavy bags, after all, weekends are for spending time with the family not being jostled about in the supermarket crowd. Shopping online is now easy as every product on your monthly shopping list, is now available online at We are here to serve our customers with the very Best Quality at affordable price. Right from, Rice and Dals, Spices, Sweets, Snacks, Beverages, Personal Care products, etc. to exclusively range of Pure Organic Vegetables and other Organic grocery range.


Its no longer difficult to stay outside your native place and at the same time enjoy its flavours. Mypalakkadgrocery provides you the privilege to enjoy the tasty snacks and other home needs from the god’s own country – Kerala from anywhere around India !!! Just place an order for your favourite food items from anywhere around India and get it delivered at your home.


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